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FAQs
When Will My Order Ship?
All of our items are made to order using direct-to-garment technology. This means that there is generally about a 72 hour period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible! We cannot guarantee an exact ship date or a specific shipping time.
How Does Your Shipping Work?
Domestic: We ship all of our orders through USPS. Most of our packages are shipped out First Class Mail and are delivered within 10 days. If your order contains 2+ items, it will most likely be shipped out with Priority Mail which will make it to you in 5-8 days. Shipping for domestic orders has a base rate of $4.99 to $6.99.
International: We offer international shipping anywhere in the world! We send out packages through USPS who then hands off the package to the local government run mail service. International packages are shipping via First Class Mail and can take up to 4 weeks for delivery. Shipping to the rest of the world is from $12.99 to $14.99.
*We are not responsible for any extra customs fees or tariffs you may have to pay. Please check with your local mail service to get a better sense of fees that you may be charged prior to delivery.
Can I Get Expedited Shipping?
At this time we offer an expedited service for Domestic Shipping. We work as fast as we can to get all orders out as soon as possible, but can't guarantee your items will arrive by a certain day because all of our products are freshly made to order.
What Methods Of Payment Do You Accept And Is The Site Secure?
We accept all major credit cards as well as PayPal. We use Shopify as our e-commerce provider, and they are as secure as you can get.
What Happens If I Typed My Address In Wrong?
If you catch the mistake before you receive the shipping notification email, send us an email and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded.
Can I Edit An Order I Just Placed?
We can usually adjust an order up to 12 hours after it has been placed. Send an email as soon as you realize a change needs to be made to support@sweetfamilygift.com. Someone will get back to you within 12 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
Can I Cancel My Order?
Since we are a direct-to-garment printer with your personalized information, we custom print each item based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you email us within 12 hours of placing your order there may be a chance we can cancel it.
Can I Exchange or Return It?
Please read the full exchange and return policy.
How Come The Coupon I Found On Another Site Doesn't Work?
If you've found a coupon code on a site other than ours, most likely it's fake. The only place we list our coupons is through our email newsletter. Check out our coupon page for details.
I Have Another Question.
No problem! Email us at support@sweetfamilygift.com and we'll be happy to help you out.
All of our items are made to order using direct-to-garment technology. This means that there is generally about a 72 hour period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible! We cannot guarantee an exact ship date or a specific shipping time.
How Does Your Shipping Work?
Domestic: We ship all of our orders through USPS. Most of our packages are shipped out First Class Mail and are delivered within 10 days. If your order contains 2+ items, it will most likely be shipped out with Priority Mail which will make it to you in 5-8 days. Shipping for domestic orders has a base rate of $4.99 to $6.99.
International: We offer international shipping anywhere in the world! We send out packages through USPS who then hands off the package to the local government run mail service. International packages are shipping via First Class Mail and can take up to 4 weeks for delivery. Shipping to the rest of the world is from $12.99 to $14.99.
*We are not responsible for any extra customs fees or tariffs you may have to pay. Please check with your local mail service to get a better sense of fees that you may be charged prior to delivery.
Can I Get Expedited Shipping?
At this time we offer an expedited service for Domestic Shipping. We work as fast as we can to get all orders out as soon as possible, but can't guarantee your items will arrive by a certain day because all of our products are freshly made to order.
What Methods Of Payment Do You Accept And Is The Site Secure?
We accept all major credit cards as well as PayPal. We use Shopify as our e-commerce provider, and they are as secure as you can get.
What Happens If I Typed My Address In Wrong?
If you catch the mistake before you receive the shipping notification email, send us an email and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded.
Can I Edit An Order I Just Placed?
We can usually adjust an order up to 12 hours after it has been placed. Send an email as soon as you realize a change needs to be made to support@sweetfamilygift.com. Someone will get back to you within 12 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
Can I Cancel My Order?
Since we are a direct-to-garment printer with your personalized information, we custom print each item based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you email us within 12 hours of placing your order there may be a chance we can cancel it.
Can I Exchange or Return It?
Please read the full exchange and return policy.
How Come The Coupon I Found On Another Site Doesn't Work?
If you've found a coupon code on a site other than ours, most likely it's fake. The only place we list our coupons is through our email newsletter. Check out our coupon page for details.
I Have Another Question.
No problem! Email us at support@sweetfamilygift.com and we'll be happy to help you out.