Returns Policy
Can I Cancel My Order?
Since we are a direct-to-garment printer with your personalized information, we custom print each item based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you email us within 12 hours of placing your order there may be a chance we can cancel it.
Returns Policy
Not in love with your new purchase? (That smell is a byproduct of the printing process. We swear it’s temporary.). We can not accept returns or exchanges any "right" custom products. We will only accept returns provided they meet the following guidelines:
• ✔ We sent the wrong style, color, or size which you ordered
• ✔ Return within 30 days
• ✔ Return with proof of purchase
• ✔ Item must be unworn, unwashed, unused with all original tags/labels attached
• ✔ Protective hygiene sticker must be in place for swimwear returns
• ✔ Returns must be made within the country of purchase
• ✔ Item is not listed as an excluded item as outlined below
• ✔ We sent the wrong case or skin style which you ordered
If you still aren’t convinced, let’s figure out how to get something that will make your heart sing.
Except For The Above Reasons Please Check The Return Guidelines Below.
For returns, we will process a refund for the original price of the item, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. Once we receive your exchange in the mail, we’ll get the replacement out to you as soon as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Original condition is considered as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odours of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Return Address:
Sweet Family Gift Warehouse
814 Mission St Ste 600.
San Francisco , CA, 94103-3025, US
Email: support@sweetfamilygift.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.
How long will the refund take?
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual time frames. If you’ve done all of this and you still have not received your refund yet, please contact us at Email: support@sweetfamilygift.com
What if that account and/or card has been cancelled?
You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Size and Style Exchanges
We want you to love what you bought. So if you aren’t completely happy with your purchase, we only exchange for the situation where:
• ✔ We sent the wrong style, color, or size which you ordered
Just send us an email at support@sweetfamilygift.com with order number, and new product style and/or size ready. If we replace items, we’ll get back to you shortly with a confirmation email. Please send your items to address:
Sweet Family Gift Warehouse
814 Mission St Ste 600.
San Francisco , CA, 94103-3025, US
Email: support@sweetfamilygift.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $69.99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please make sure exactly your size. Any question please contact us at support@sweetfamilygift.com
